How do you select, vet and ensure quality of your cleaners?

We receive around a hundred calls from prospective cleaners every week in response to our advertisements and all applicants are interviewed at our office to ensure their suitability. Any cleaners accepted onto our books are required to provide us with verifiable proof of identification (passport/full UK driving license), proof of address (utility bills or bank statement), immigration status (valid visa + work permit) and proof of experience and reliability (minimum of 2 references from previous employers or clients). We also assess levels of English, spoken and written, test on common cleaning tasks and give all new applicants in-house training thus ensuring all our requirements and standards are met. Our clients’ happiness is paramount, therefore our screening process is thorough and only the best get through successfully.